SUMMARY:
A Health Care Coordinator or Patient Care Coordinator is responsible for scheduling, organizing and managing all aspects of a patient’s healthcare maintenance and treatment. Their duties include helping patient’s treatment plan and educating patients about resources and options for managing their health.
The successful applicant will display a compassionate nature, be knowledgeable about health care practices, and provide exceptional customer service.
We are expanding our presence throughout Ontario and need energetic, dedicated Nurse to assist us in providing patient and Family-centered care in GTA (Greater Toronto Area)
We are looking for employees for a variety of shifts, including days, afternoons, and evenings. We are currently hiring Nurses. By joining Sijison Home Healthcare you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals. And, we can’t do it without caring, capable and qualified people, like you.
* A valid driver’s license and a reliable vehicle are required.
DUTIES AND RESPONSIBILITIES:
- Developing and creating health care programs
- Answering phones and processing paperwork, including discharge, transfer, and admittance forms
- Scheduling procedures like test x-rays, transcribing doctor’s orders, and ordering medical and office supplies
- They provide guidance, support, and advice to patients dealing with complex medical issues
- Communicating between staff, patients and family
- Handling patient case management and education
- Recruiting and training staff and creating schedules
- Developing patient goals and monitoring progress
- Maintaining patient confidentiality and quality care
- Working with other healthcare professionals to ensure that the correct path is being taken
HEALTH CARE COORDINATOR SKILLS AND QUALIFICATIONS:
- Create and maintain schedules for home healthcare aides (staff)
- Arrange or organize schedules for clients and/or patients in line with healthcare plans and availability of healthcare personnel that will attend to them (patients)
- Perform maintenance of all statistics and reports that have to do with both staff and patients
- Responsible for properly entering client and staff information into a database, and also updating it on a regular basis
- Carry out management of the information databases that contain details of both staff and clients
- Reach out to health care providers or personnel and clients with regards to changes in schedule that may come up on a daily basis
- Build professional relationship(s) with clients so as to ensure excellent service delivery
- Participate in activities or programs that help enhance the quality of service that is being rendered by the organization’s staff
- Ensure scheduling systems are properly maintained. That is, ensure accuracy of scheduling systems
- Show respect for patients/clients by maintaining confidentiality
- Keep the team manager updated as regards conflict in schedules.
REQUIREMENTS – SKILLS, ABILITIES, AND KNOWLEDGE – FOR HOME CARE COORDINATOR ROLE:
When hiring for the role of healthcare care Coordinator, most employers will expect you to meet the following requirements and qualification before you can be considered for an interview appointment:
- Must possess excellent communication skills on all fronts
- Must have good interpersonal skills. That is to say, the home care scheduler must be a people-person and easy to approach
- Must be able to multi-task and also display an incredible level of flexibility
- Must possess the ability to prioritize in the face of multiple tasks and/or duties
- He/she should have a good knowledge and understanding of customer care ethics
- Must possess good coordination and analytical abilities
- Must be someone that has a keen eye for details so as to be able to avoid and/or rectify conflicting schedules
- Must have excellent leadership qualities
- Must attend team and staff meetings as required
- Must be able to work effectively as part of a team or even lead a team if the need arises
- Ability to manage time and schedules effectively is very important
- Must be familiar with database and payroll software programs
- A minimum of a high school diploma
- A post-secondary school degree in a health-related field would be an advantage
- A minimum of 2 years work experience in a home care capacity
- Experience in a customer service role or healthcare management position would be of added advantage
- Must have basic knowledge of computer programs.
Sijison Home Healthcare promotes and facilitates employee immunization as needed in order to provide a safe working environment for its employees, provide safe care to patients, and fulfil its commitment to evidence-based health promotion. Sijison has implemented safety protocols to prevent the spread of infectious diseases such as COVID-19 in accordance with Public Health and Government directives. Sijison will require all employees to wear appropriate Personal Protective Equipment as directed by Sijison and mandated by public health authorities. At this time, all new Sijison employees must demonstrate that they have been fully vaccinated against COVID-19, in accordance with our policies and procedures.